Cats, Rats, and Fair Housing: How a $20K Settlement Taught Landlords a Big Lesson

Two Wisconsin landlords learned the hard way that emotional support animal laws aren’t something to take lightly. After denying a tenant’s request to keep her prescribed emotional support animals (two cats and three rats), they ended up paying $20,000 in a federal settlement.

Let’s break down what happened, why it matters, and what every landlord should take away from this case.

The Case: Cats, Rats, and a Costly Mistake

According to the Milwaukee Journal Sentinel, landlords Tammy and Ramiro Estrada refused to allow tenant Ashlee Crosno to keep multiple emotional support animals recommended by her psychiatrist for depression and anxiety.

Even after receiving proper documentation, they limited her to one animal, charged extra fees, and threatened eviction. One landlord even contacted the tenant’s psychiatrist directly, which violated privacy and fair housing protections.

Federal authorities stepped in, and the result was a $20,000 settlement plus a requirement for fair housing training.

Why Landlords Should Care

This case may have unfolded in Wisconsin, but Fair Housing laws apply nationwide. Emotional support animals (ESAs) are not pets; they’re legally considered accommodations for tenants with disabilities.

That means:

• You cannot charge pet fees or deposits.
• You cannot restrict breed, weight, or number without legitimate cause.
• You cannot question or intimidate tenants for making ESA requests.

The real issue wasn’t just the denial. It was the retaliation that followed. Landlords must handle ESA requests professionally, respectfully, and within the law.

Key Takeaways for Property Owners

1. Differentiate ESAs from pets. No fees, pet rent, or limits unless there’s a direct threat or property risk.
2. Verify, don’t pry. You can request documentation but not private medical details.
3. Document everything. Keep communication and paperwork organized.
4. Train your team. Make sure property managers and staff understand Fair Housing laws.
5. When in doubt, ask for help. Consult a housing attorney or compliance expert before making decisions.

The Bottom Line

This $20,000 settlement wasn’t about cats and rats; it was about rights and responsibilities. For landlords, the lesson is clear: treat ESA requests seriously, follow Fair Housing guidelines, and handle tenants with respect.

A little compliance can go a long way toward avoiding legal trouble and maintaining good relationships with your residents.

Disclaimer: This content is for informational purposes only and should not be considered legal advice. Fair Housing regulations can vary by state and municipality. Always consult a legal professional for guidance on your specific situation.